Shipping policy
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times after processing:
- United States: 3–7 business days
- International: 7–15 business days
Delivery times are estimates and may vary because of carrier delays, weather, holidays, customs, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Stolen, or Damaged Packages
KERA-SHINE is not responsible for packages marked as delivered by the carrier. However, please contact us at [your support email], and we will help you contact the shipping carrier.
For damaged items, email us within 7 days of delivery with your order number and clear photographs of the product and packaging.
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Shipping Delays
If we are unable to ship your order within the timeframe promised, we will contact you with an updated estimate and available options. Under U.S. federal rules, sellers generally must obtain the customer’s consent to a shipping delay or provide a refund for merchandise that has not shipped.
Contact Us
For shipping questions, contact:
Email: support@kera-shine.com
Business name: KERA-SHINE
Response time: 1-2 business days